Information on Alpine Luxury Spa Resort Schwarzenstein in South Tyrol

Unforeseen circumstances may force you to cancellation, delayed arrival or early departure.
In this case of cancellation, the following fees apply (% of the total booking price):

• Up until 20 days before expected arrival: 0%
• 19 to 3 days before expected arrival: 50%
• From 2 days before arrival and in cases of early departure: 100%

Our external partner for hotel cancellation insurance Hanse Merkur:
Example travel costs 3,500 euros = insurance costs 169 euros

Complete online quickly and easily:
Go to Cancellation insurance Hanse Merkur

Click here to take out hotel cancellation insurance.pdf

Arrival and departure days at Alpine Luxury Spa Resort Schwarzenstein are respectively Sunday and Saturday. On the day of your arrival, your room will be available from 3 p.m. In case of arrival after 7 p.m., please inform us. On the day of departure, we ask you to kindly leave the room by 11 a.m.

Wellness day: Enjoy our spa area until 7 pm as well as the afternoon buffet for an additional cost of 35.00€ per person (15+ years).

Please click here for information about children’s reductions and rates for extra guests.

Did you leave something behind on departure? A company called Insam can help you retrieve it with its Found & Send service. Fill in the form and have your lost items delivered to your door!
www.foundandsend.it

Our hotel is barrier-free. The lift makes the rooms and suites on the upper floors accessible to all guests.

Pets are not allowed. Thank you for your understanding.

You can pay the bill for your stay with your Visa, Mastercard, EC card or in cash. Cash payments are possible within the legal limit of 4,999.00 Euro. For payments by bank transfer, the amount must have been credited to our bank account before departure. Cheques, Dinner Club and American Express cards are not accepted.

Rates are per person in the specified period, incl. Schwarzenstein’s all-inclusive ¾ gourmet board and all inclusive services.

All our rooms are non-smoking rooms

For single occupancy of a double room, we charge a 40% supplement (on request).

The tourist tax amounts to € 3.40 per guest over the age of 14. Upon arrival, you will receive the MobilCard, which grants free, unlimited use of all buses and regional trains in South Tyrol.

The reservation of a suite or double room includes a parking space in our underground garage. Additional parking spaces can be booked for €10.00 per day (subject to availability).